Welcome to the Durrant House Hotel
Thank you for choosing Durrant House Hotel for your accommodation. We know that you have a choice of where to stay so thank you again for choosing us.
Guest Services
We are here to make your stay a happy and a memorable one. If there is anything you require, please do not hesitate in asking any of our staff who will always be pleased to help you.
The Durrant House Hotel is situated in its own grounds offering you a quiet and relaxing stay yet it is close enough to the town centre should you wish to visit.
Once again, we hope your stay with us is enjoyable and one you will remember.
Sincerely, The Management and Staff of the Durrant House Hotel.
Contact: 01237 472361
10% Food Discount
Enjoy a 10% Discount on food in the Appledore Bar & Olive Tree Restaurant during your stay with us.
10% Spa Discount
Treat yourself with a 10% Discount on Spa treatments at the R&R Spa during your stay with us.
Local Attractions
Help plan your stay with us with our Guide to North Devon’s favourite attractions.
The Appledore Bar
Located on the ground floor, provides a more casual dining experience. The Bar is non-smoking and serves food daily from 12pm offering our Bar, A la Carte and specials menu, alongside our fully stocked bar and cocktail menu.
Health Facilities & Spa
The fitness room is located on the second floor, inside the Penthouse. It is open between 7.30am and 8pm every day. Please enquire at the front desk.
The R&R Spa is located on the first floor and is open daily offering different kinds of beauty and relaxation treatments. Please visit www.randrspa.co.uk for the treatment and price list.
The outdoor pool is open from end of June until end of September. The pool is open daily from 7:30am until 8.00pm. You can use the towels from your room by the pool and the towels can be exchanged after use at the front desk if necessary. Please note that glassware and crockery is not allowed by the pool. The Appledore Bar serves drinks in plastics if requested.
Entertainment
Entertainment is provided free of charge most evenings to our guests. Please check our entertainment programme at reception.
Check-Out
Standard check-out time is by 11am. A late check out can be organised (availability depending) at the Front Desk the night before by 10:30pm.
- 12pm check-out | £20/room
- 1pm check-out £40/room
- 2pm check-out £50/room
Key Cards
Key cards do not have to be handed in on daily basis but we do ask that you hand it in when you depart the hotel at the end of your stay. Only one key card will be issued per room. There will be a charge of £5 per lost card.
Room Service
Room service is available 24 hours a day for a range of food & drinks. Items available via room service 24 Hours are marked on the Menu. The full Menu is available during restaurant hours. Dial 300 on your room phone or 01237 472361 on your mobile.
A charge of £4.50 is payable per tray ordered.
Breakfast
If you are travelling with a group or as part of a package holiday, please see front desk for breakfast times and location.
For Individual bookings – Cooked Breakfast and Continental Buffet is served in the Olive Tree from 7.30am to 9.00am Monday to Sunday. The continental buffet is available earlier by request only – please contact the front desk.
Special Diets
Please ensure the staff in the restaurant are aware of any dietary needs on ordering and we will do our best to accommodate.
If you have let us know of your dietary requirements in advance, we can ensure these will be catered for as we can alter most of our meals on our menus to accommodate dietary requirements.
We do not provide gluten-free bread.
Emergency & Safety
Chemists
ASDA Pharmacy
Tel: 01237 427 720
Opening Times:
Monday 8am – 11pm
Tuesday – Friday 7am – 11pm
Saturday 7am – 10pm Sunday 10am – 4pm
Opening times may change at the company’s discretion
Doctor/Dentist
Northam Surgery
Tel: 01237 474994
Emergency Dental
Tel: 111
Please note that if a doctor is called you may be required to give information at the Front Desk.
Emergencies
Medical Emergencies call 999 (immediate threat to life). The Non-Emergency number is 111.
Hospital
Medical Emergencies call 999 (immediate threat to life). The Non-Emergency number is 111.
Fire Safety
When you check in locate the fire exit, alarms and extinguishers. Count the doors between your room and the exits to have reference if visibility is low. Become familiar with your surroundings.
If there is a fire in your room, leave your room and close the door. Report the fire by pulling the fire alarm.
If the fire is not in your room test the door with the back of your hand for heat before opening.
If the door is hot, stay in your room. Telephone for help. Cover your face with wet towels and wait for help. If the door is cool, take the room key. Open the door slowly. Close the door behind you. Walk to the nearest exit and go down to the car park meeting point. If the hall is smoky, keep low. If your exit route is not safe, return to your room, ring reception and wait for help.
Do not use elevators when fire alarm is sounding.